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How do I make a complaint?

We are sorry that your online gaming experience has not been to your expectations. Your gaming experience is important to us, and we want you to be entirely satisfied with the service you receive from us. We aim to provide the best service to you at all times. However, should we fail to meet your expectations in some way, we want the opportunity to address your concerns as quickly as we can.
 

Step 1:

If at any time you would like to register a complaint, you can contact us 24 hours a day, 365 days a year by emailing support@ri.ballybet.com. Our trained and experienced staff will be happy to help. We will investigate each complaint and provide a response to you within ten (10) days.

Step 2:

If, for any reason, you are unsatisfied with the resolution proposed by Bally Bet Sportsbook & Casino, you must first file a dispute with Bally’s before filing with the Rhode Island Lottery. You must do this within 7 days after the date of the original transaction by emailing support@ri.ballybet.com.

Step 3:

If, for any reason, you are unsatisfied with the resolution proposed by Bally Bet Sportsbook & Casino, you have the option to file a dispute with the State of Rhode Island Department of Business Regulation, Gaming and Athletics at the following:

Phone: (401) 462-9525 

Fax: (401) 462-9645 

Email: DBR.GamingAthletics@dbr.ri.gov 

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