If you are still unable to play our games and you are getting the same error message, then it may be that although they are closed, these programs are still running in the background and are blocking us from locating you.

From a Windows PC, you can check if these programs are still running and force these programs to quit from the Task Manager. You can open Task Manager by right-clicking the taskbar at the bottom of the screen, and then clicking 'Start Task Manager'. Alternatively, you can also open Task Manager by pressing Ctrl+Shift+Del on your keyboard at the same time. Alternatively, if you click the Start Button on the taskbar and then 'All Programs' you can see all the programs that you have on your computer. One of these may be LogMeIn, Team Viewer, GoToMyPC, or another program that is not compatible with the Plug-in, and you would need to disable and close this.

From a Mac, you can check if these programs are still running and force these programs to quit from the Activity Monitor. You can find the Activity Monitor by double-clicking the Macintosh HD icon on your desktop, selecting the Applications option, and then opening the Utilities folder.

If this does not resolve the issue, you may need to remove them from your computer completely. From a PC, you can do this by clicking the Control Panel > Programs > Uninstall > and then selecting and removing the software program from the list. Alternatively, from a MAC, you can find the program in your Applications folder and right-click to choose the option to 'Move to the Trash'. To open the Applications section, simply double-click the Macintosh HD icon on your desktop and then select 'Applications'.