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Articles in this section
- Installing the plugin
- I have the plugin, but it can't locate me. What should I do now?
- Where is the plugin on my desktop?
- My anti-virus program says that the plugin is unsafe, what do I do?
- Uninstalling the Geolocation plugin on Windows PC
- I've downloaded the plugin, but it's asking me to download it again. Why?
- Uninstalling the Geolocation plugin on a Mac
- I am using a Chromebook and cannot install the geolocation plugin.
- Geolocation issue on Verizon Fios
- I am using Mac OS X and I get an error when the plugin downloads. What is this?
Uninstalling the Geolocation plugin on Windows PC
- Click on the ‘Start’ Menu and find ‘Control Panel’. If you are using Windows 8, you may need to use the ‘Search’ feature to find this.
- Open the Control Panel and click ‘Uninstall a Program.’
- Find ‘GeoComply Browser Plugin Client’, 'Bally Bet Sportsbook and Casino Geolocation', and/or 'Player Location Check', select it, then click ‘Uninstall’.
- If you have multiple versions of GeoComply, please ensure that all are uninstalled.
- Open the 'Computer' folder on your desktop, access the hard disk drive (C:), open the folder 'Program Files (x86)', select the folder 'Geocomply', and delete the 'Geocomply' folder from your system.
- Restart your computer.
Once you have logged back into your computer, please clear the temporary internet files from your web browser. Then head into one of our games and you would be prompted to download the geolocation plugin.