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Articles in this section
- Geolocation Troubleshooting: How to Fix Common Issues
- What is Geocomply/ Geolocation?
- Why do I need to be Geolocated?
- I'm in state but it's showing I'm outside the border. What can I do?
- Why do I need to download the plugin again?
- Can I play for real money outside of Rhode Island?
- Can I access my account outside of Rhode Island?
- What happens if I leave Rhode Island in the middle of a game session?
- Google Maps Troubleshooting
I'm in state but it's showing I'm outside the border. What can I do?
If you are located inside of a state that permits online casino gambling but are near the border of a neighboring state, it is possible to get a false failure:
- If you’re on a mobile device, ensure that Wi-Fi is on, Location Services is on, and the Bally Bet Sportsbook & Casino app has location permission and Precise Location on.
After completing the steps above, re-try the activity that triggered the Geolocation check.
If the problem persists, you may need to wait until you are farther from the border before attempting to be located again.