Troubleshooting

• How do I add Bally Bet Sportsbook & Casino to my safe senders list?
• Game Loading Issues
• How to Clear Cache and Cookies
• How to Enable Pop-Ups
• How do I take a screenshot of my device?
• Is my device compatible?

Geolocation

• Geolocation Plugin
• Why can't I be located using my mobile device?
• How do I disable Blocked Software on my computer, for the Geo-Location process?

• Geolocation Troubleshooting: How to Fix Common Issues
• What is Geocomply/ Geolocation?
• Why do I need to be Geolocated?
• I'm in state but it's showing I'm outside the border. What can I do?
• Why do I need to download the plugin again?
• Can I play for real money outside of Rhode Island?

Game Issues

• My game is frozen. What should I do?
• Why can't I find a game on my device?
• My game says “Session Expired”. What is this?

About the App

• I have a question about the Bally Bet Sportsbook & Casino app.

• How do I use Touch ID?
• Why is my app asking for permissions?
• How do I clear Temporary Internet Files and Cookies in the App?